
Resol Corporation (hereinafter referred to as “the Company”) strives to provide prompt and approachable services to ensure our customers can enjoy their stays and dining experiences with peace of mind. To enhance the quality of our services, taking into account the recent changes in the work environment and the current social circumstances where actions hindering the working environment for employees are anticipated, we have formulated and published this guideline from the standpoint of protecting our employees. We kindly request your understanding that this initiative is not intended to exclude valuable feedback from our customers.
While we greatly appreciate and welcome customer opinions and advice, the company considers the following actions as customer harassment.
Please note that the following examples are provided for illustration purposes and are not exhaustive.
If the company determines that any of these actions have occurred, we reserve the right to refuse further assistance, suspend or terminate contracts for accommodation, dining, or other services with the customer. Furthermore, if the company deems it necessary, we may also take measures to collaborate with external organizations, such as lawyers, police, etc., through consultation, communication, and reporting. Your understanding in this matter is greatly appreciated.
The above represents the principles of our current initiatives, and the company will continue to make improvements to ensure the best possible approach. We will strive to provide you with better services.We sincerely appreciate your continued patronage.
January 27th, 2023.