FAQ

The following is a list of frequently asked questions about Hotel Resol Sasebo.
If you have any questions that are not answered below, please contact the hotel.

About Accommodation

01About Front Desk Assistant

QWhat are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 10:00.
QCan I leave my luggage before check-in or after check-out?
We are happy to store your luggage at the front desk before and after check-in. Please feel free to ask.
QDo you accept credit cards?
We accpet JCB, VISA, Master, KC, DC, Saison, Diners, Amex, etc.
QDo you have a cleaning service?
Yes, we do. Please inquire at the front desk for details.
QCan I send a courier package?
Yes, we accept packages via Kuroneko Yamato courier service with payment upon delivery.
QCan I send my luggage to the hotel prior to my stay?
For advance parcel delivery, please send your package with the following information written on the label: "Guest Name," "Phone Number," and "Check-in Date." Your parcel will be handed over during the check-in process.
QIs there a curfew?
The main entrance is open 24 hours. The front desk also has staff available 24 hours.
QHow can I store my valuables?
There is no safe in the room, so please leave your valuables at the front desk.

02About Accommodations with Children

QCan I sleep with my child?
For preschool children, no additional charge is incurred for bed-sharing. As bedding is not provided, please confirm the bed width carefully before making a reservation.
QDo you have cribs?
We offer rentals at a rate of 1,500 yen per night. Please inquire with the hotel for availability.
  • *For safety reasons, the crib is not allowed for children who can stand. Your understanding is appreciated.
  • *Please note that installation may not be possible in certain room types.
QDo you have roomwear for children?
We only provide roomwear for adults.

About Room amenities

QIs Wi-Fi available?
Available in all guest rooms and lobbies.
QCan I connect to the Internet in my room?
All rooms are equipped with wireless LAN, and you can use it for free.
QDo you have non-smoking rooms?
Our hotel is divided into smoking and non-smoking floors. The non-smoking floors are located on 6 floors from 9th to 14th floor.
QDo you have smoking rooms?
The hotel has a separate smoking area on each floor.
The smoking floor is on the 8th floor.
QWhat is the bed size?
Bed size varies by room type. Please refer to the "Guest Rooms" page for details.

About Facilities and Services

01About Property amenities

QDo you have meeting rooms?
We have meeting rooms available for various purposes, accommodating from 8 to 130 people, suitable for large, medium, and small gatherings.
QCan I use the Internet in the meeting room?
Yes,it is available.
QDo you have banquet halls?
We have Japanese-style and Western-style rooms available for various purposes, accommodating from 10 to 150 people, suitable for large, medium, and small gatherings.
QIs there a store?
The store is in the bus center on the first floor,operating from 7:30 to 19:15.
QAre there vending machines available?
Juice vending machines are available on the 1st and 8th floors, while alcoholic beverages can be found on the 8th floor.
There are no vending machines for cigarettes.
QIs there pay-per-view TV programming available?
VOD cards for the in-room theater are available next to the elevators from the 8th to the 14th floors (1,000 yen per night).

02About Dining

Qwhen is breakfast served?
Breakfast is served from 6:30 to 9:30 (last entry at 9:00).
We offer a mini kaiseki-style set menu at the restaurant "Bonne Saveur" on the 2nd floor.
QWhat is the breakfast fee?
The fee is 1,500 yen for adult (tax included).
QCan I have dinner at the hotel?
Sorry, we do not operate in the evening. For group reservations or other inquiries, please feel free to contact us.
QIs smoking allowed in the restaurant?
All areas are non-smoking.

About Access and Parking

QPlease provide details about the parking lot.
There is "Kotsu Center Parking" behind the hotel (1,000 yen per night). For more details, please check the "Access" page.
QWhat is the nearest station?
The hotel is located a 2-minute walk from JR Sasebo Station.

Other

QIs there a convenience store nearby?
A convenience store is located within 2 minute walking distance from the hotel.
QAre there any places to eat nearby?
Yes, it is about a 7-minute walk (400m) to downtown Sasebo.
QIs there an ATM nearby?
There is an ATM at the convenience store in front of the hotel.
QHow long does it take to get to the main tourist attractions?
To Huis Ten Bosch, it's about 25 minutes by car, or 20 minutes by JR (4 stations).
To Saikai Pearl Sea Resort, it's about 20 minutes by car.