The following is a list of frequently asked questions about Hotel Resol Yokohama Sakuragi-Cho.
If you have any questions that are not answered below, please contact the hotel.

About Accommodation

QWhat are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 11:00.
This may vary depending on the accommodation plan, so please contact the hotel for more information.
QCan I extend my stay?
Extensions are available for a predetermined overage fee.
  • *Please note that this service may not be available depending on the situation on the day of your stay.
QCan I have meals in my room?
Room service is not available. You may use the restaurant on the 2nd floor (for breakfast only), or we can provide information on nearby dining options.
QHow can I store my valuables?
We do not have safes in the guest rooms. However, if you wish, you can complete the necessary procedures at the front desk, and we will store your valuables in our safe.
QCan I send a parcel?
We accept parcel shipments at the front desk. We have shipping boxes available (for a fee) as well as shipping labels, so please feel free to inquire.
QCan I send my luggage to the hotel prior to my stay?
For advance parcel delivery, please send your package with the following information written on the label: "Guest Name," "Phone Number," and "Check-in Date." Your parcel will be handed over during the check-in process.
QCan I leave my luggage at the front desk before check-in?
We are happy to store your luggage at the front desk before and after check-in. Please feel free to ask.
QDo you accept credit cards?
QCan I exchange foreign currency?
Sorry, we do not provide currency exchange services.
QCan I sleep with my child?
For preschool children, no additional charge is incurred for bed-sharing. As bedding is not provided, please confirm the bed width carefully before making a reservation.
QPlease tell me about the use of crib.
Sorry, we do not provide cribs.

About Room amenities

QWhat is the room size and bed size?
Bed size varies by room type. Please refer to the "Guest Rooms" page for details.
QCan I connect to the Internet in my room?
All rooms are equipped with wireless LAN, and you can use it for free.
QDo you have non-smoking rooms?
All rooms in the hotel are non-smoking rooms.
QPlease tell me about the available rental items.
We provide blankets, humidifiers, hair irons, irons and trouser presses for rent.
  • *The number of rental items is limited.Please feel free to inquire at the front desk.

About Facilities and Services

QI would like to add breakfast to my plan.
Breakfast is available for 1,500 yen (tax included).
Please ask at the front desk upon arrival if you would like to have it.
QIs there a store?
Sorry, we do not have a store.
Please ask the front desk staff for directions to a nearby souvenir store.
QAre there vending machines available?
Vending machines are available on the second floor.
QIs there a laundromat?
Laundromats are available on the 2nd floor.
QIs there pay-per-view TV programming available?
Sorry, we do not provide paid broadcasting services.

About Access and Parking

QDoes the hotel have a parking lot?
Currently, our hotel's parking lot is out of service, so we kindly ask you to use nearby coin-operated parking.
There is no affiliated or discounted parking available. Please note that the full cost will be borne by the guest.
QHow do I get to the hotel from the nearest station?
It's a 3-minute walk from the New South Exit (City Hall Exit) of "Sakuragicho" Station on JR Keihin-Tohoku Negishi Line Yokohama Blue Line.
It's a 1-minute walk from the 1C Exit of "Bashamichi" Station on the Minatomirai Line.


QWhat are the nearby sightseeing spots and restaurants?
For information on nearby sightseeing spots and restaurants, please feel free to inquire at the front desk.
QIs there a convenience store nearby?
A convenience store is located within 1 minute walking distance from the hotel.