FAQFAQs
Below we have listed frequently asked questions for HOTEL RESOL AKIHABARA.
If you have any questions not listed below, please contact the hotel.
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About accommodation
- Q What are the check-in and check-out times?
- Check-in is at 15:00 and check-out is at 11:00.
This may vary depending on the plan, so please contact the hotel for details.
- Q Can I extend my stay?
- Extensions are available at the standard overage fee.
- *We may not be able to accommodate you depending on the situation on the day.
- Q Can I eat meals in my room?
- There is no room service.
Please use the restaurant on the 2nd floor or we will introduce you to nearby restaurants.
- Q Can you tell me about the storage of valuables?
- There are no safes in the rooms.
If you wish, please complete the procedure at the front desk and we will store your luggage in the safe.
- Q Please tell me about home delivery.
- You can send your luggage at the front desk.
We also have shipping boxes (for a fee) and shipping slips available, so please feel free to ask.
- Q Can I send my luggage to the hotel before my stay?
- For advance parcel deliveries, please write the guest's name, phone number, and check-in date on the shipping slip and send it to us.
Your luggage will be handed over to you when you check in.
- Q Can I leave my luggage before check-in?
- We will keep your luggage at the front desk before and after check-in. Please feel free to ask.
- Q Can I use a credit card?
- We accept JCB, VISA, DINERS, AMEX, NICOS, DC, UFJ, SAISON, OMC, etc.
- Q Can I exchange foreign currency?
- Sorry, we do not offer foreign currency exchange.
- Q Can I sleep with my child?
- There is no child fee for preschool children sharing a bed with their parents.
Bedding is not provided, so please check the width of the bed carefully before making a reservation.
- Q Can I use a baby bed?
- Unfortunately, we do not have baby cribs available.
About the rooms and facilities
- Q Please tell me about the room size and bed size.
- Bed size varies depending on the room type. Please refer to the "Guest Rooms" page for details.
- Q Is there internet access available in the rooms?
- All rooms are equipped with Wi-Fi and can be used free of charge.
- Q Are there non-smoking rooms?
- All rooms in our hotel are non-smoking.
- Q What items are available for rental?
- Blanket, hair iron, iron, trouser press
- *The number of rental items is limited. Please feel free to ask the front desk staff for any requests.
Facilities and services
- QCan I have breakfast included?
- For Resol Card H members, the price is 1,800 yen, and for non-members, the price is 2,000 yen.
If you would like to use this service, please inform the front desk upon arrival.
- Q Is there a shop?
- Sorry, there is no shop.
Please ask the front desk staff for information on nearby souvenir shops.
- Q Are there vending machines?
- There are vending machines on the 1st floor (in the parking lot).
- Q Are there coin laundry facilities?
- We are sorry, but we do not have coin laundry facilities.
- Q Are there any pay channels?
- Sorry, we do not offer pay-per-view services.
Access and parking
- Q Is there a parking lot at the hotel?
- Our hotel has a parking lot with 5 spaces available (reservation required, fee applies).
There are restrictions on vehicle size (height 2.1m, width 1.85m, total length 5.0m).
If your vehicle is over this size, please use the nearby paid parking lot.
We do not have any affiliated or complimentary parking lots. Please note that all parking fees must be borne by the customer.
- Q Please tell me how to get to the hotel from the nearest station.
- Approximately 3 minutes walk from the central ticket gate of JR Akihabara Station via Kanda Fureaibashi
Approximately 1 minute walk from the A2 (Sudacho North) exit of Iwamotocho Station on the Toei Subway Shinjuku Line
Approximately 2 minutes walk from Exit 5 of Akihabara Station on the Tokyo Metro Hibiya Line
Others
- Q What are the tourist attractions and restaurants in the area?
- Please ask the front desk for detailed information about nearby tourist spots and restaurants.
- Q Are there any convenience stores nearby?
- There is a convenience store about a 3-minute walk from the hotel.
