FAQ
The following is a list of frequently asked questions about Hotel Resol Kyoto Kawaramachi Sanjo.
If you have any questions that are not answered below, please contact the hotel.
About Accommodation
- QWhat are the check-in and check-out times?
- Check-in is at 15:00 and check-out is at 11:00.
This may vary depending on the accommodation plan, so please contact the hotel for more information.
- QCan I extend my stay?
- Extensions are available for a predetermined overage fee.
- *Please note that this service may not be available depending on the situation on the day of your stay.
- QCan I have meals in my room?
- Room service is not available. You may use the restaurant on the B1st floor, or we can provide information on nearby dining options.
- QHow can I store my valuables?
- We do not have safes in the guest rooms. However, if you wish, you can complete the necessary procedures at the front desk, and we will store your valuables in our safe.
- QCan I send a parcel?
- We accept parcel shipments at the front desk. We have shipping boxes available (for a fee) as well as shipping labels, so please feel free to inquire.
- QCan I send my luggage to the hotel prior to my stay?
- For advance parcel delivery, please send your package with the following information written on the label: "Guest Name," "Phone Number," and "Check-in Date." Your parcel will be handed over during the check-in process.
- QCan I leave my luggage at the front desk before check-in?
- We are happy to store your luggage at the front desk before and after check-in. Please feel free to ask.
- QDo you accept credit cards?
- We accept JCB, VISA, DINERS, AMEX, NICOS, DC, UFJ, SAISON, OMC, etc.
- QCan I exchange foreign currency?
- Sorry, we do not provide currency exchange services.
- QCan I sleep with my child?
- For preschool children, no additional charge is incurred for bed-sharing. As bedding is not provided, please confirm the bed width carefully before making a reservation.
- QPlease tell me about the use of crib.
- Sorry, we do not provide cribs.
About Room amenities
- QWhat is the room size and bed size?
- Bed size varies by room type. Please refer to the "Guest Rooms" page for details.
- QCan I connect to the Internet in my room?
- All rooms are equipped with wireless LAN, and you can use it for free.
- QDo you have non-smoking rooms?
- All rooms in the hotel are non-smoking rooms.
- QPlease tell me about the available rental items.
- We provide blankets, hair irons, irons and trouser presses for rent.
- *The number of rental items is limited.Please feel free to inquire at the front desk.
About Facilities and Services
- QI would like to add breakfast to my plan.
- For Hotel Resol members, we offer it at 1,500 yen, and for non-members, it is available at 1,700 yen. If you are interested, please inform the front desk upon your arrival.
- QIs there a store?
- Sorry, we do not have a store.
Please ask the front desk staff for directions to a nearby souvenir store.
- QAre there vending machines available?
- Sorry, but there are no vending machines inside the hotel.
- QIs there a laundromat?
- Available on B1F.
- QIs there pay-per-view TV programming available?
- Sorry, we do not provide paid broadcasting services.
About Transportation
- QDoes the hotel have a parking lot?
- Our hotel does not have a parking lot or driveway. If you arrive by car, please use a nearby coin-operated parking facility.
We do not have affiliated or discounted parking. Please note that the full parking fee will be borne by the customer.
- QHow do I get to the hotel from the nearest station?
- A 4-minute walk from "Kyoto Shiyakusho-mae Station" on Kyoto Municipal Subway Tozai Linea
A 3-minute walk from "Sanjo Station" on Keihan Main Line
A 5-minute walk from "Kawaramachi Station" on Hankyu Kyoto Line
Other
- QWhat are the nearby sightseeing spots and restaurants?
- A 1-minute walk to Pontocho and Kiyamachi. The hotel is located within walking distance to the Kamogawa River and Gion.
For information about nearby tourist spots and restaurants, please inquire at the front desk.
- QIs there a convenience store nearby?
- A convenience store is located within 1 minute walking distance from the hotel.
