FAQ
The following is a list of frequently asked questions about Hotel Resol Stay Akihabara.
If you have any questions that are not answered below, please contact the hotel.
About Accommodation
- QWhat are the check-in and check-out times?
- Check-in is at 15:00 and check-out is at 11:00.
This may vary depending on the accommodation plan, so please contact the hotel for more information.
- QCan I extend my stay?
- Extensions are available until 2:00 PM at a rate of 1,000 yen per room per hour (tax included).
- *Please note that extensions may not be available depending on the availability on the day.
- QCan I have meals in my room?
- We do not offer room service. Please consider using convenience stores or services like Uber Eats. Our front desk can also provide information about nearby dining options.
- QHow can I store my valuables?
- We do not have safes in the guest rooms. However, if you wish, you can complete the necessary procedures at the front desk, and we will store your valuables in our safe.
- QCan I send a parcel?
- We accept parcel shipments at the front desk. We have shipping boxes available (for a fee) as well as shipping labels, so please feel free to inquire.
- QCan I send my luggage to the hotel prior to my stay?
- For advance parcel delivery, please send your package with the following information written on the label: "Guest Name", "Phone Number" and "Check-in Date". Your parcel will be handed over during the check-in process.
- QCan I leave my luggage at the front desk before check-in?
- We are happy to store your luggage at the front desk before and after check-in. Please feel free to ask.
- QDo you accept credit cards?
- We accept JCB, VISA, DINERS, AMEX, NICOS, DC, UFJ, SAISON, OMC, etc.
- QCan I exchange foreign currency?
- Sorry, we do not provide currency exchange services.
- QCan I sleep with my child?
- Only preschool children are allowed to stay with one accompanying adult at no additional charge. Bedding for children are not provided, so please check the bed width carefully before making a reservation.
- QPlease tell me about the use of crib.
- Sorry, we do not provide cribs.
About Rooms and Facilities
- QWhat is the room size and bed size?
- Bed size varies by room type. Please refer to the "Guest Rooms" page for details.
- QCan I connect to the Internet in my room?
- All rooms are equipped with wireless LAN, and you can use it for free.
- QPlease tell me about the available rental items.
- We provide blankets, Humidified air cleaner, hair irons, irons and trouser presses for rent.
- *The number of rental items is limited.Please feel free to inquire at the front desk.
About Property amenities
- QI would like to add breakfast to my plan.
- Sorry, we do not provide breakfast.
- QAre there vending machines available?
- There is a soft drink vendor corner on the 5th floor. (alcohol is not available)
- QIs there a laundromat?
- The laundromat (3 washing machines and 3 dryers) is located on the 5th floor.
- QIs there pay-per-view TV programming available?
- Sorry, we do not provide paid broadcasting services.
About Access and Parking
- QDoes the hotel have a parking lot?
- We do not have parking facilities and there are no affiliated parking lots available. Please be aware of this in advance.
- QHow do I get to the hotel from the nearest station?
- A 3-minute walk from the Central Ticket Gate of JR "Akihabara" Station.
A 3-minute walk from Akihabara Station on the Hibiya Line or Iwamotocho Station on the Toei Shinjuku Line.
Other
- QIs there a convenience store nearby?
- A convenience store is located within 3 minute walking distance from the hotel.
