FAQ

The following is a list of frequently asked questions about Hotel Resol Trinity Hakata.
If you have any questions that are not answered below, please contact the hotel.

About Accommodation

01About Front Desk Assistant

QWhat are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 11:00.
QCan I leave my luggage before check-in or after check-out?
We offer luggage storage services at the 13th-floor front desk. Please feel free to inquire.
QDo you accept credit cards?
The following credit cards are accepted:
JCB / VISA / UC / DC / Diners / Cedyna / AMEX / Master / UnionPay
QIs there a cleaning service?
We accept it at the front desk (Closed on Sundays, holidays, Golden Week, and New Year holidays).
If you drop off your laundry at the front desk by 11:00 AM, it will be ready by 6:00 PM on the same day.
QIs there a laundromat?
On the 14th floor, there are 2 washing machines and 2 dryers in each of the men's and women's communal baths.
[Operating Hours] 3:00 PM to 2:00 AM, 6:00 AM to 9:00 AM (same as the communal bath hours)
-Washing machine (300 yen per cycle *Automatic detergent dispensing)
-Dryer (100 yen per 30 minutes)
QCan I send out a courier parcel?
While we do not handle courier services at the front desk, you can send out parcels at "FamilyMart" on the 1st-floor within the hotel.
  • *Please note that we do not handle cool delivery services.
    Tape and courier boxes (charged) are at the front desk
QCan I make copies and faxes?
Multifunctional copiers and fax machines are available at the Multimedia Corner on the 13th floor.
Black and white (10 yen per page), color B5/A4/B4 (50 yen per page), color A3 (80 yen per page), fax (50 yen per page).
  • *Faxes cannot be sent overseas.
QDo you have a curfew?
There is no specific curfew. However, between 1:00 AM and 6:00 AM, the automatic door on the 1st floor is locked.
Please use the intercom on the right side of the automatic door to contact our staff.
Guests who have checked in can simply hold their key card over the sensor to access the door.

02About Accommodations with Children

QCan I sleep with my child?
For preschool children, no additional charge is incurred for co-sleeping.
Please note that we do not provide amenities, towels, or bedding for children. We appreciate your understanding.
QDo you have cribs?
Sorry, we do not provide cribs.

About Room amenities

01Rooms and Amenities

QIs Wi-Fi available?
Available in guest rooms and lobby.
QCan I connect to the Internet in my room?
All rooms are available for free.
QDo you have Japanese-style rooms?
Sorry, we do not have any.
QWhat amenities are available in the room?
The following items are available for room furnishings and amenities.

[Facilities and Amenities]
Bed / Bath / Toilet with Bidet / Washstand / TV / Refrigerator / Wi-Fi / Wired LAN / Air conditioning / Internal telephone / Electric kettle / Hair dryer / Mobile phone charger / Humidified air cleaner

[Amenities]
Towel / Bath towel / Shampoo / Conditioner / Body soap / Hand soap / Toothbrush set / Razor / Nightwear / Slippers / Hairbrush / Cotton swabs / Mineral water
QWhat distinguishes the Ladies' Floor from other rooms?
We offer the following exclusive amenities, and all rooms on this floor are non-smoking.

[Standard Amenities]
ReFa shower head, Hairdryer, Hair iron, and Three-fold mirror

[Limited Amenities]
COSME DECORTE AQ Skincare 5-piece set, LA BEAUTE MARINE "THALGO" 4-piece smenity set
  • *Please note that the Ladies' Floor on the top floor (13th floor) is exclusively for women, and entry requires a dedicated key card.
  • *Access to the communal bath on the 14th floor can be made via a private staircase, ensuring privacy from male guests.

02About Loan items

QWhat amenities are available for free rental?
Blankets /Hair iron /Iron /Pants press
  • *Please note that the quantities are limited.
QIs a pants presser available?
Pants pressers are available in the vending machine corner on each floor, please feel free to use.

About Facilities and Services

01About the Panoramic Communal Bath

QWhat are the operating hours? Is there a fee for usage?
Operating hours are from 3:00 PM to 2:00 AM and 6:00 AM to 9:00 AM. Exclusive for staying guests. There is no charge for usage.
QWhat amenities are provided?
We provide shampoo, conditioner, and body soap.
[Changing Area] Hairdryer / Cotton swabs / Tissue paper / Shower cap (for women only) / Cotton pads (for women only)
  • *There is a lockable box for valuables (free of charge).
  • *Please bring towels, bath towels, toothbrushes and razors from your room for your use.
QUp to what age can my child join me?
Children up to 6 years old are allowed. We do not permit mixed bathing for boys and girls aged 7 and above.
QCan I go to the communal bath in my roomwear or slippers?
Yes, that's fine. Please note that you may share the elevator with others. Thank you for your understanding in advance.

02About Dining

QWhat about breakfast?
You can enjoy a buffet-style breakfast at the Italian-style dining "iL CHIANTI" on the 1st floor.
- Breakfast Time: 7:00~10:00 (Last Order: 9:30)
- Price: 1,800 yen per person (tax included) with advance reservation until the previous day.
  • *reservations made on the day: 1,950 yen (tax included)
  • *Infants are free of charge.
QWhat about dinner?
You are also welcome to dine at the Italian-style dining "iL CHIANTI" on the 1st floor.
We have prepared a booklet titled "Dining Information Around the Hotel" in your room.
Within that, there are also shops where you can use coupons, please do take advantage of them. (Coupons are available at the front desk)

About Access and Parking

QWhat are the parking fees? What are the parking restrictions? How many parking spaces are available?
The parking fee is 1,600 yen per night (from 3:00 PM to 11:00 AM the next day). The parking restrictions for our hotel's multistory parking are a maximum height of 2m, width of 1.8m, and length of 5m.
The parking capacity is 22 cars (mechanical multistory parking).
  • *The fee includes tax.
QCan I use the parking lot before check-in or after check-out?
For usage before check-in (after 11:00 AM) and after check-out, an additional fee of 300 yen per hour will be charged. Please note that we may not be able to accommodate after-hours parking requests depending on the availability of parking spaces.
  • *The fee includes tax.
QCan I move my car in and out of the parking lot?
The hotel parking lot allows 24-hour access.
From 8:00 AM to 10:00 PM, the parking attendant will assist you.
From 10:00 PM to 8:00 AM the next morning, the front desk staff will assist you.
  • *If you use an affiliated parking lot, please note that there may be restrictions on entry and exit depending on the parking facility.
QCan I make a reservation for parking?
Sorry, we do not accept reservations for parking. It is on a first-come, first-served basis. In the event that the hotel parking lot is full upon your arrival, we will guide you to nearby affiliated parking lots.
If the affiliated parking lots are also full, alternative options, such as coin-operated parking, may be necessary.
QCan I park my motorcycle at the hotel?
Sorry, we do not have parking facilities for motorcycles.
We can guide you to the nearby "Gates Building Bicycle Parking" (free for up to 1 hour, 300 yen every 12 hours thereafter).
Please note that the hotel cannot take responsibility for theft or any incidents related to parking.

Other

QCan I browse the Internet?
Multimedia corner in the lobby on the 13th floor is available free of charge. (two computers are provided).
  • *Printing out directly from a computer is not available.
  • *Please use a USB memory stick to print out using a multifunction printer (surcharge).
    Please note that depending on the type of USB memory stick, it may not be compatible.
    [Supported File Formats: JPEG, TIFF, PDF (up to Ver.1.6)]
QAre there vending machines or ice makers?
Vending machines are located on each floor from the 2nd to 13th floor (13th floor is within the Ladies' Floor).
Soft drink vending machines are available on each floor.
Ice makers are located in the vending machine corners on odd-numbered floors from the 3rd to 11th and in the Member Lounge on the 13th floor.
There are no vending machines for cigarettes or alcohol, please purchase them at the convenience store on the 1st floor.
QIs there a microwave oven?
It is provided in the Member Lounge on the 13th floor, please feel free to use it.
QIs there a meeting room?
Sorry, our hotel does not have a meeting room. We can guide you to nearby rental meeting rooms (a 2-3 minutes walk from the hotel).