The following is a list of frequently asked questions about Hotel Resol Ueno.
If you have any questions that are not answered below, please contact the hotel.

About Accommodation

QWhat are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 11:00.
This may vary depending on the accommodation plan, so please contact the hotel for more information.
QCan I extend my stay?
Extensions are available for a predetermined overage fee.
  • *Please note that this service may not be available depending on the situation on the day of your stay.
QCan I have meals in my room?
Room service is not available. We can provide information on nearby dining options. Please feel free to ask.
QHow can I store my valuables?
We do not have safes in the guest rooms. However, if you wish, you can complete the necessary procedures at the front desk, and we will store your valuables in our safe.
QCan I send a parcel?
We accept parcel shipments at the front desk. We have shipping boxes available (for a fee) as well as shipping labels, so please feel free to inquire.
QCan I send my luggage to the hotel prior to my stay?
For advance parcel delivery, please send your package with the following information written on the label: "Guest Name," "Phone Number," and "Check-in Date." Your parcel will be handed over during the check-in process.
QCan I leave my luggage at the front desk before check-in?
We are happy to store your luggage at the front desk before and after check-in. Please feel free to ask.
QDo you accept credit cards?
We accept JCB, VISA, DINERS, AMEX, etc.
QCan I exchange foreign currency?
Sorry, we do not provide currency exchange services.
QCan I sleep with my child?
For preschool children, no additional charge is incurred for bed-sharing. As bedding is not provided, please confirm the bed width carefully before making a reservation.
QPlease tell me about the use of crib.
Sorry, we do not provide cribs.

About Room amenities

QWhat is the room size and bed size?
Bed size varies by room type. Please refer to the "Guest Rooms" page for details.
QCan I connect to the Internet in my room?
All rooms are equipped with wireless LAN, and you can use it for free.
QDo you have non-smoking rooms?
All rooms in the hotel are non-smoking rooms.
QPlease tell me about the available rental items.
We provide blankets, hair irons, irons and trouser presses for rent.
  • *The number of rental items is limited.Please feel free to inquire at the front desk.

About Facilities and Services

QI would like to add breakfast to my plan.
For Hotel Resol members, we offer it at 600 yen, and for non-members, it is available at 800 yen. If you are interested, please inform the front desk upon your arrival.
QIs there a store?
Sorry, we do not have a store.
Please ask the front desk staff for directions to a nearby souvenir store.
QAre there vending machines available?
Vending machines are available on the first floor.
QIs there a laundromat?
Laundromats are available on the 2nd floor.
QIs there pay-per-view TV programming available?
Sorry, we do not provide paid broadcasting services.

About Access and Parking

QDoes the hotel have a parking lot?
The hotel does not have parking facilities. Additionally, there are no affiliated or discounted parking options available. Parking fees will be fully borne by the guests. We appreciate your understanding.
QHow do I get to the hotel from the nearest station?
1-minute walk from the Asakusa Exit or Iriya Exit of "Ueno Station" on JR Line
1-minute walk from Exit 9 of "Ueno Station" on Tokyo Metro Ginza Line or Hibiya Line
6-minute walk from "Keisei Ueno Station" on Keisei Dentetsu Main Line


QWhat are the nearby sightseeing spots and restaurants?
We provide detailed information about local sightseeing spots and dining options at the front desk. Please feel free to inquire for recommendations.
QIs there a convenience store nearby?
A convenience store is located within 1 minute walking distance from the hotel.