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Accommodation Clause

When staying at any Hotel Resol, please read all the following accommodation terms and conditions before use.

[Scope of Application]

Article 1

Paragraph 1:
Accommodation contracts and related contracts entered into by the hotel with the guest shall be based on the provisions of these terms and conditions. Matters not specified in these terms and conditions shall be governed by laws or generally established customs.
Paragraph 2:
Notwithstanding the provisions of the preceding paragraph, when the hotel has agreed to a special clause within the scope not contrary to laws and customs, such special clause shall take precedence.

[Application for Accommodation Contract]

Article 2

Paragraph 1:
When intending to apply for an accommodation contract at the hotel, please inform the hotel of the following details:
  • (1) Name of the guest
  • (2) Accommodation date and expected arrival time
  • (3) Accommodation fee (in principle, based on the basic accommodation fee specified in Attachment 1)
  • (4) Any other matters as determined necessary by this hotel.
Paragraph 2:
If a guest, during their stay, requests to continue their stay beyond the accommodation date specified in item (2) of the preceding paragraph, the hotel shall deem that a new application for an accommodation contract has been made at the time such request is made and shall process it as such.

[Establishment of Accommodation Contract]

Article 3

Paragraph 1:
The accommodation contract is considered to be established when the hotel accepts the application under the preceding article. However, this shall not apply if the hotel can prove that it did not accept the application.
Paragraph 2:
In the case of the accommodation contract being established by the provision of the preceding paragraph, the guest shall, in principle, pay the application fee determined by the hotel as the basic accommodation fee for the accommodation period (if it exceeds 3 days, it will be counted as 3 days) by the date specified by the hotel.
Paragraph 3:
The application fee shall first be applied to the accommodation fee ultimately payable by the guest. In the event of circumstances subject to the provisions of Article 6 and Article 19, the application fee shall be applied in the order of penalty followed by compensation, and any remaining amount shall be refunded at the time of payment of the fees according to Article 13.
Paragraph 4:
If the application fee as stated in Paragraph 2 is not paid by the date specified by the hotel in accordance with the same paragraph, the accommodation contract will be considered void.
However, this applies only when the hotel has notified the guest of the payment deadline for the application fee.

[Special Agreement for No Requirement of Application Fee Payment]

Article 4

Paragraph 1:
Notwithstanding the provisions of Paragraph 2 of the previous article, the hotel may enter into a special agreement that does not require the payment of the application fee after the contract has been established.
Paragraph 2:
If the hotel accepts a continuous stay application without requiring the application fee as stated in Paragraph 2 of the previous article, and does not specify a payment deadline for said fee, it will be treated as if the special agreement referred to in the preceding paragraph has been complied with.

[Refusal of Accommodation Contract]

Article 5

Paragraph 1:
The hotel may cancel the accommodation contract under the following circumstances:
  • (1) When the application for accommodation does not comply with these terms and conditions
  • (2) When there is no room available due to full occupancy
  • (3) When there is a concern that the person intending to stay may engage in actions contrary to legal provisions, public order, or good morals regarding accommodation
  • (4) When the person intending to stay is clearly identified as having an infectious disease.
  • (5) When the person intending to stay requests an unreasonable burden beyond a reasonable scope regarding accommodation
  • (6) When the hotel is unable to accommodate the guest due to natural disasters, facility malfunctions, or other unavoidable reasons.
  • (7) When there is a concern that the person intending to stay may cause disturbance to other guests due to intoxication or similar reasons
  • (8) When the person intending to stay is a member of organized crime group, a related company or organization affiliated with organized crime group,or its related persons, or other antisocial forces (hereinafter referred to as "organized crime groups or other antisocial forces")
  • (9) When the person intending to stay is a corporation or other organization whose business activities are controlled by organized crime groups or other antisocial forces
  • (10)When the person intending to stay is a juridical person whose officers are members of organized crime groups or other antisocial forces
  • (11)When the person intending to stay engages in behaviors that causes significant inconvenience to other guests
  • (12)When the person intending to stay commits a violent act of aggression against the hotel or its employees.
  • (13)When the circumstances fall under provisions specified by prefectural ordinances

[Guest's Right to Cancel Accommodation Contract]

Article 6

Paragraph 1:
The guest may cancel the accommodation contract by making a request to the hotel.
Paragraph 2:
In cases where the guest cancels all or part of the accommodation contract for reasons attributable to him/her (excluding cases where the hotel has specified the payment date for the application fee under the provisions of paragraph 2 of Article 3, and the guest has cancelled the accommodation contract before such payment), the hotel shall charge a cancellation fee as specified in Attachment 2. However, in cases where the hotel has agreed to the special agreement stipulated in paragraph 1 of Article 4, it will be limited to situations where the hotel has notified the guest of the obligation to pay the cancellation fee when he/she cancels the accommodation contract.
Paragraph 3:
In cases where the guest does not arrive by 8:00 PM on the day of stay (or, if an estimated time of arrival has been specified in advance, two hours after that time) without notifying the hotel, the hotel may consider the accommodation contract as having been cancelled by the guest.

[Hotel's Right to Terminate Accommodation Contract]

Article 7

Paragraph 1:
The hotel may terminate the accommodation contract in the following cases:
  • (1) When there is a concern that the guest may engage in actions violating laws, public order, or good morals regarding accommodation
  • (2) When the guest is clearly identified as having an infectious disease
  • (3) When the guest is requested to bear an unreasonable burden regarding the accommodation
  • (4) When it is impossible to accommodate the guest due to unavoidable reasons such as natural disasters
  • (5) When the guest engages in smoking while sleeping in the bedroom, tampering with the fire fighting facilities, or other violations of the rules of use established by the hotel (limited to those necessary for fire prevention)
  • (6) When the guest falls under any of the following reasons, the hotel shall terminate the accommodation contract: (If such a fact is discovered after making a reservation or during the stay, the hotel will refuse the guest's use of the room at that time.)
    • a)If the guest is belonging to organized crime groups or other antisocial forces
    • b)In the case of a corporation or other organization whose business activities are controlled by organized crime groups or other antisocial forces
    • c)In the case of a juridical person whose officers are members of organized crime groups or other antisocial forces
    • d)When the guest engages in behavior causing significant inconvenience to other guests
    • e)When the guest conducts violent demands towards the hotel or its employees
  • (7) In the event that a violent, threatening, blackmailing, or intimidating unreasonable demand or any similar act is recognized, the hotel will immediately refuse the guest's use of this hotel. We will also refuse the use of those who have been involved in similar acts in the past
  • (8) If a guest is deemed to have difficulty ensuring his/her own safety due to mental or physical weakness, loss of self due to medication, etc., or if a guest is deemed to be a danger to other guests or to cause fear or anxiety, the hotel will immediately refuse his/her use of the hotel
  • (9) If a guest causes disgust or annoyance to others by shouting, singing, or disturbing others in the hotel or guest rooms, or commit any act that is offensive to public order and morals, the hotel will immediately refuse his/her use of the hotel
  • (10)In other cases similar to the above items will result in the refusal of use
Paragraph 2:
When the hotel terminates the accommodation contract based on the provisions of the preceding paragraph, charges for accommodation services that the guest has not yet received will not be invoiced.

[Rejection and Cancellation of Banquet Usage Contract]

Article 8

Paragraph 1:
The Hotel shall not accept the conclusion of a banquet usage contract in the following cases.
In addition, in the event that a banquet usage contract has been concluded, the contract shall be cancelled.
  • (1) In the event that any of the following events occur among the guests attending the banquet
    • a)A corporation or other organization whose business activities are controlled by organized crime groups or other antisocial forces
    • b)A juridical person whose officers are members of organized crime groups or other antisocial forces
  • (2) The individual engages in behaviors causing significant inconvenience to other users of the hotel
  • (3) The individual commits a violent act of aggression against the hotel or its employees, or makes demands beyond a reasonable scope

[Guest Registration]

Article 9

Paragraph 1:
On the day of accommodation, guests shall register the following information at the hotel front desk:
  • (1) Name, age, gender, address, and occupation of the guest
  • (2) For foreign nationals: nationality, passport number, port of entry, and date of entry
  • (3) Departure date and scheduled time of departure
  • (4) Any other information deemed necessary by the hotel
Paragraph 2:
If a guest intends to settle payments under Article 13 by a method that can be substituted for currency, such as traveler's checks, accommodation vouchers, credit cards, the guest shall present them in advance at the time of registration as specified in the preceding paragraph.

[Room Usage Hours]

Article 10

Paragraph 1:
As to the hours during which the guests may use their rooms at the hotel, please check with the respective hotels.
However, in the case of a consecutive stay, rooms may be available for use throughout the day, except on the day of arrival and the day of departure.
Paragraph 2:
Notwithstanding the previous paragraph, the hotel may allow the use of rooms outside the specified hours.
In such cases, the following additional charges apply:
  • (1) An additional 1,000 yen (tax included) per hour after the checkout time
  • (2) Full room rate charged for usage after 5:00 PM

[Compliance with Usage Rules]

Article 11

Paragraph 1:
Guests must comply with the hotel rules as displayed within the hotel premises.

[Operation Hours]

Article 12

Paragraph 1:
The operation hours of the hotel facilities and services will be announced on the hotel's website, brochures, various posted notices, and in-room service guides.
Paragraph 2:
Operation hours may be temporarily adjusted if necessary.
In such cases, appropriate measures will be taken to inform guests of the changes.

[Payment of Accommodation Fees]

Article 13

Paragraph 1:
The detailed list and calculation method of the accommodation fees and other charges to be paid by the guests are provided in Attachment 1.
Paragraph 2:
The payment of the aforementioned accommodation fees shall be made at the front desk upon arrival of the guest or when requested by the hotel, in currency or by other means acceptable to the hotel, such as travel checks, accommodation vouchers, credit cards, etc.
Paragraph 3:
In the event that the hotel provides a guest room to the guest, and makes it available for use, accommodation charges will be charged even if the guest does not stay at the hotel voluntarily.

[Responsibility of The Hotel]

Article 14

Paragraph 1:
The hotel shall compensate the guest for damages caused in the performance of the accommodation contract and related contracts or due to the non-performance thereof.
However, this shall not apply if the damage has been caused by reasons not attributable to the hotel.
Paragraph 2:
The hotel has received a fire prevention standard inspection certificate from the fire department and has taken out hotel liability insurance in case of fire.

[Handling of Cases in Which the Contracted Room Cannot Be Provided]

Article 15

Paragraph 1:
In the event that the hotel cannot provide the guest with the contracted room, the hotel shall seek the guest's understanding and arrange alternative accommodations under the same conditions as far as possible.
Paragraph 2:
Notwithstanding the provisions of the preceding paragraph, if the hotel is unable to arrange alternative accommodations, it shall pay compensation to the guest in an amount equivalent to the cancellation fee, and this compensation shall be applied to the amount of damages.
However, if there is no reason attributable to the hotel for not being able to provide the guest room, no compensation shall be paid.

[Handling of Deposited Items]

Article 16

Paragraph 1:
In the event of loss, damage, or other harm to items, cash, and valuables deposited by the guest at the front desk, the hotel shall compensate for such damages, except in cases of force majeure.
However, for cash and valuables, if the hotel has requested the guest to specify the type and value of such items and the guest has failed to do so, the hotel will compensate for such damages up to the limit of 150,000 yen.
Paragraph 2:
In the case of loss, damage, or other harm to items or valuables brought into the hotel by the guest but not deposited at the front desk, and such harm is due to the intentional or negligent acts of the hotel, the hotel shall compensate for the damages.
However, if the type and value of the items were not specified by the guest, the hotel will compensate for such damages up to the limit of 150,000 yen.

[Storage of Baggage or Personal Belongings of Guests]

Article 17

Paragraph 1:
If a guest's baggage arrives at the hotel prior to their stay, it will be stored responsibly only after the hotel has acknowledged its arrival, and it will be handed over to the guest at the front desk at check-in.
Paragraph 2:
If a guest's baggage or personal belongings are left at the hotel after checkout and the owner is identified, the hotel will contact the owner and ask for instructions.
However, if no instructions are received from the owner or the owner cannot be identified, the items will be processed in accordance with the Lost Property Act.
Paragraph 3:
The hotel's liability for the storage of guests' baggage or personal belongings under the circumstances described in the previous two paragraphs will, in the case of Paragraph 1, conform to the stipulations of Paragraph 1 of Article 16.

[Responsibility for Parking]

Article 18

Paragraph 1:
If a guest uses the hotel's parking lot, the hotel is only providing the space and not taking on the responsibility of managing the vehicle, regardless of whether the vehicle's keys have been deposited.
However, if damage is caused by the hotel's intent or negligence in the management of the parking lot, the hotel will take responsibility for compensation.

[Responsibility of Guest]

Article 19

Paragraph 1:
If the hotel incurs damage through the intent or negligence of a guest, that guest must compensate the hotel for the damage.

Attachment 1: Calculation Method for Accommodation Fees (Article 2, Paragraph 1; Article 3, Paragraph 3)

Category Description
Total Amount Due from Guest Accommodation Fee 1.Basic Accommodation Fee (Room Charge)
2.Service Charge (Included in Basic Accommodation Fee)
Additional Fees 3.Charges for Food and Other Services
4.Service Charge (Included in Charges for Other Services)
Tax 5.Consumption Tax
  • Note 1: The Basic Accommodation Fee is based on the rate table displayed at the front desk.

Attachment 2: Cancellation Fees (Related to Article 6, Paragraph 2)

Date Notice of Contract Cancellation is Received No Show Same Day Day Before 9 Days Prior 20 Days Prior
Number of Contracting Individuals (General) up to 14 people 100% 80% 20% - -
Number of Contracting Individuals (Group) 15~99 people 100% 80% 50% 10% -
100 or more people 100% 100% 80% 20% 10%
  • Note 1: The % indicates the cancellation fee as a percentage of the basic accommodation fee.
  • Note 2: If the contracted period is reduced, a cancellation fee for one day will be collected, regardless of the number of days reduced.
  • Note 3: If a part of a group booking (15 or more) is canceled, no cancellation fee will be charged for the number of people equivalent to 10% of the number of guests 10 days before the stay (rounded up to the next whole number if there is a fraction), provided the booking was made less than 10 days before the stay.
  • Note 4: If individual cancellation fees are set for each accommodation plan, those fees will take precedence.

[Amendment of Accommodation Clause]

Article 20

Paragraph 1:
The Hotel reserves the right to change the terms and conditions of this agreement at any time.